Account
Delete your RxVarta account
You can delete your account at any time. The quickest way is inside the app. If you cannot open the app, you can ask us by email.
Deleting cannot be undone. Patient records in RxVarta are kept only on your phone. Once deleted, neither you nor we can get them back. If you need to keep any prescriptions for your records, share or save the PDFs first.
Option 1: Delete in the app
- Open RxVarta and sign in.
- Tap Settings in the bottom bar.
- Scroll down and tap Delete account.
- Read the message, then type
DELETEin the box. - Tap Delete permanently.
You need an internet connection. If the app cannot reach our server, nothing is deleted and it will ask you to try again.
Option 2: Ask us by email
Use this if you no longer have the phone, cannot install the app, or cannot sign in.
Or write to varad@rxvarta.com with:
Subject: Delete my RxVarta account Account email: Name on profile:
- Please send it from the email address you use to sign in to RxVarta. If you use Google sign-in, that is your Google email.
- If you write from a different address, we will ask you to confirm you own the account before we delete it.
- We will confirm by email once it is done, within 30 days of your request.
What gets deleted
From our servers
- Your sign-in account (email, password or Google link)
- Your doctor profile: name, qualifications, registration number, clinic name, address and phone
- Any consultation audio still in our storage
- All processing job records for your account
From your phone (in-app deletion only)
- This account's patients, visits and prescriptions
- Report photos you attached
- Local recordings, and the app's temporary and cached files
- Your saved profile, sign-in details and app settings
What we cannot delete for you
- Data on your phone, if you ask by email. Patient records are only on the phone, so we cannot reach them. To remove them, go to your phone's Settings, then Apps, then RxVarta, then Storage, and tap Clear data, or uninstall the app.
- Prescriptions you already shared. PDFs sent on WhatsApp or other apps stay with the people you sent them to.
- Crash reports and usage statistics. These contain only your account id, not your name, email or any patient data. They are kept for the provider's standard retention period, then deleted automatically. See the Sentry privacy policy and the PostHog privacy policy.
Logging out is different
Logging out does not delete anything. Your patient data stays on the phone and comes back when you sign in again.
More details are in our privacy policy. Questions: varad@rxvarta.com